Refund and Access Policy

Effective Date: April 29, 2026
Last Updated: April 29, 2026

This Refund and Access Policy (“Policy”) governs all purchases, subscriptions, and engagements made through capcoresystems.com (the “Site”) with CapCore Systems, LLC, an Indiana limited liability company (“Company,” “CapCore,” “we,” “us,” or “our”). By completing any purchase or initiating any engagement, you (“Client,” “Customer,” or “you”) acknowledge that you have read, understood, and agreed to be bound by this Policy in its entirety.

This Policy is incorporated by reference into the Terms and Conditions and supersedes all prior refund or guarantee policies, representations, statements, or communications from the Company.

1. Nature of Our Work — Custom, Personalized, and Specific to Each Client

1.1. All products, services, AI-generated outputs, digital deliverables, downloads, and engagements provided by CapCore Systems, LLC are custom-generated, individually tailored, and specific to each Client’s unique inputs, profile, goals, and circumstances. This includes, without limitation:

• SmartHire Toolkit deliverables — AI-generated career materials including resumes, cover letters, ATS-optimized content, LinkedIn assistance, interview preparation, salary negotiation guidance, and other career-development digital products and outputs.
• LaunchPad deliverables — AI-generated business materials including business plans, standard operating procedures (SOPs), brand strategy outputs, financial forecasts, marketing copy, operations playbooks, and other business-development digital products and outputs.
• Subscription access — tier-based access to the Company’s AI-powered tools, dashboards, and digital infrastructure with personalized configuration, limits, and outputs.
• Bundle purchases and add-ons — combined or supplemental products that incorporate any of the above.

1.2. Because each engagement, output, and deliverable is uniquely created for and tied to the individual Client, the work cannot be repurposed, resold, or transferred to any other party. The custom and personalized nature of every Service is the foundational, contractual basis for the Company’s no-refund policy described in Section 2.

2. No-Refund Policy — Absolute and Non-Negotiable

2.1. CapCore Systems, LLC does not issue refunds of any kind — full, partial, prorated, or otherwise — once a purchase has been completed or work has commenced. This policy is absolute, applies universally, and admits no exception except as expressly required by mandatory consumer-protection law.

2.2. This no-refund policy applies to:

• Digital products and downloads — All digital products are delivered immediately upon purchase via the Site, account portal, or email. Because these products are accessible, downloadable, and consumable upon delivery, all sales are final at the moment of purchase.
• Subscription plans — All subscription fees are non-refundable once a billing cycle has commenced, including the first billing cycle. Cancellation stops future billing but does not entitle the Client to any refund of amounts already charged. The Client retains access through the end of the current paid billing period.
• One-time service engagements — Because work begins immediately upon receipt of payment and is custom-generated for the individual Client, no refund is available at any stage, whether work is partially or fully complete.
• Bundle purchases — Even if only a portion of a bundle has been delivered or accessed, no refund — full or partial — shall be issued. Work initiated on the Client’s behalf constitutes value delivered that cannot be reclaimed.
• Tier upgrades and plan changes — All upgrade fees, downgrade transitions, and plan-change fees are non-refundable. Downgrades take effect at the end of the current billing cycle and do not produce a credit or refund.
• Add-ons and supplemental purchases — Any add-on, extension, or supplemental purchase is non-refundable upon completion of the order.

2.3. The Company’s no-refund position reflects the fundamental reality that custom-tailored, individually generated work is created exclusively for each Client and has no residual value to the Company upon delivery. Once work has begun, the Company has expended time, proprietary systems, AI processing capacity, and human expertise on that Client’s behalf — and those resources cannot be recovered.

3. Guarantee Disclaimer

3.1. CapCore Systems, LLC does not offer, imply, or honor any money-back guarantee of any duration, amount, scope, or condition. Any reference to a “satisfaction guarantee,” “30-day guarantee,” “money-back guarantee,” “no-questions-asked refund,” “risk-free trial,” or substantially similar language appearing in any historical communication, marketing material, prior version of the Site, third-party listing, or other source outside this Policy is expressly superseded, nullified, and rendered void by this Policy as of the Effective Date stated above.

3.2. The absence of a money-back guarantee is a permanent, intentional, and core business policy of CapCore Systems, LLC, grounded in the custom and personalized nature of all work performed and the immediate-delivery model of all digital products and services.

4. Quality Commitment

4.1. While the Company does not offer monetary refunds, we are genuinely committed to the quality and effectiveness of every engagement. CapCore Systems, LLC stands behind the quality of its work and is dedicated to working with you in good faith to address any documented concern about a delivered work product.

4.2 Procedure. If you have a specific, documented concern about the quality, accuracy, or alignment with stated objectives of a delivered work product, you may invoke this Quality Commitment as follows:

(a) Contact us at info@capcoresystems.com within fourteen (14) calendar days of delivery;
(b) Identify the specific deliverable in question, the date of delivery, and the specific concern (rather than a generalized expression of dissatisfaction);
(c) Provide any reasonable documentation of the issue.

4.3 Company Response. The Company will review your concern and, where reasonable and within the original scope of the engagement, work in good faith to revise, refine, or supplement the deliverable.

4.4 Scope of the Commitment. This commitment applies to the quality of the work product itself — not to outcomes, results, employer or client decisions, market reception, response rates, or any circumstance outside the Company’s direct control.

4.5 Sole Remedy. The sole remedy available under this Quality Commitment is good-faith remediation of the deliverable. No monetary compensation, refund, credit, exchange, set-off, store credit, or other monetary relief is available under any circumstance, regardless of how the matter is characterized.

5. No Guarantee of Outcomes or Results

5.1. CapCore Systems, LLC makes no guarantee, representation, or warranty — express, implied, statutory, or otherwise — of any specific result, outcome, return, benefit, performance, or improvement arising from your purchase or use of any product, service, output, recommendation, or deliverable. This includes, without limitation:

• Securing employment, job interviews, callbacks, recruiter responses, or any career advancement;
• Obtaining salary increases, bonuses, promotions, or compensation improvements;
• Generating responses to AI-crafted resumes, cover letters, LinkedIn outreach, or other career materials;
• Acquiring clients, customers, partnerships, business opportunities, or revenue through LaunchPad or any business product;
• Achieving specific revenue targets, profit margins, return on investment, or business growth;
• Any specific outcome from any one-time product, subscription tier, advisory communication, or AI-generated output;
• Any measurable improvement in career, business performance, or personal development.

5.2. All results depend on factors entirely outside the Company’s control, including market conditions, individual qualifications and effort, employer or customer decisions, third-party systems and policies, and circumstances unique to each Client. You accept full and sole responsibility for any decision made in reliance upon any deliverable, output, or recommendation provided by the Company.

6. Access Restrictions and Revocation

6.1. The Company reserves the right to suspend, restrict, or revoke your access to the Services at any time, with or without prior notice, for any reason, including without limitation: breach of the Terms and Conditions or this Policy, prohibited conduct, suspected fraud, non-payment, chargeback activity, or operational, legal, or regulatory necessity.

6.2. No refund of any kind shall be issued in connection with any suspension, restriction, or revocation of access, regardless of the reason or the time remaining in any subscription period.

7. Chargebacks and Payment Disputes

7.1. Initiating a chargeback or payment dispute with your card issuer or payment provider without first contacting the Company in writing constitutes a material breach of this Policy and the Terms and Conditions, and may constitute fraud.

7.2 Consequences. In the event of an unauthorized chargeback, the Company reserves the right to:
(a) immediately and permanently suspend all access to the Services;
(b) refer the matter to a collections agency;
(c) pursue all available legal remedies, including recovery of the disputed amount, chargeback fees, collection costs, and reasonable attorneys’ fees;
(d) permanently bar you from future engagement with CapCore Systems, LLC and any affiliated entity.

7.3 Required First Step. Before initiating any payment dispute, you must contact info@capcoresystems.com to attempt resolution under Section 4 (Quality Commitment) or Section 8 (Dispute Resolution).

8. Dispute Resolution

8.1 Step 1 — Direct Contact (Required). Contact info@capcoresystems.com in writing within fourteen (14) calendar days of the event giving rise to the dispute, identifying the specific concern and any documentation supporting your position. The Company will respond within five (5) business days.

8.2 Step 2 — Good-Faith Resolution. Both parties agree to engage in good-faith discussions to resolve the matter informally for at least thirty (30) calendar days before initiating any formal proceeding.

8.3 Step 3 — Governing Law and Venue. Any unresolved dispute is governed by the laws of the State of Indiana and shall be brought exclusively in the state or federal courts located in Hamilton County, Indiana, with both parties consenting to personal jurisdiction and venue.

8.4 Limitation on Damages. As more fully set forth in the Terms and Conditions, the Company Parties shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, and the Company Parties’ total aggregate liability is capped as set forth in Section 7 of the Terms and Conditions.

8.5 Class-Action and Jury Waiver. As more fully set forth in the Terms and Conditions, you and the Company waive any right to participate in a class action, collective action, or representative proceeding, and waive any right to a trial by jury.

8.6 Time Limitation. Any claim must be brought within one (1) year after the cause of action accrues, or it is permanently barred.

9. No Personal Liability of the Company’s Owners or Personnel

To the fullest extent permitted by law, neither CapCore Systems, LLC nor any of its individual members, managers, officers, principals, employees, contractors, agents, or owners shall bear any personal, individual, or professional liability arising from any Client’s purchase, use, reliance upon, or dissatisfaction with any product, service, output, or recommendation delivered by the Company. All liability rests solely with the entity CapCore Systems, LLC, subject to the caps and exclusions in the Terms and Conditions.

10. Modifications to This Policy

The Company reserves the right to update, revise, or replace this Policy at any time. All changes are effective upon posting to the Site with an updated “Last Updated” date. Material changes will be communicated by email to active subscribers at least seven (7) days before they take effect. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the revised Policy.

11. Severability and Governing Document

If any provision of this Policy is held unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions govern.

12. Contact

CapCore Systems, LLC
Email: info@capcoresystems.com
Website: capcoresystems.com

This Policy is effective as of April 29, 2026 and supersedes all prior refund and access policies, representations, or communications from CapCore Systems, LLC.